FAQ – Frequently Asked Questions

How do I place an order?

Browse our catalog and find the piece that speaks to you. Then reach out to us directly via WhatsApp — we'll confirm availability, answer any questions, and send you a secure payment link.

What payment methods do you accept?

We currently accept bank transfers (Lead Bank / Airwallex) and Payoneer payment links. Additional payment options are coming soon. Contact us on WhatsApp to get your payment link.

How long does shipping take?

Orders are fulfilled via Printful and typically ship within 2–5 business days. Delivery to the US takes an additional 5–10 business days depending on your location.

Do you ship internationally?

Our primary market is the United States. For international inquiries, please contact us via WhatsApp.

Can I return or exchange my order?

Yes. Please review our Returns & Refunds Policy for full details. To initiate a return, contact us via WhatsApp within 14 days of delivery.

My order arrived damaged or incorrect. What do I do?

Contact us immediately via WhatsApp with a photo of the item and your order number. We will resolve it promptly.

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can also reach out via WhatsApp for a status update.

Are your products sustainable?

Yes! Siriri Yarii is inspired by the hummingbird and committed to biodiversity conservation. Our products are designed with purpose — every purchase supports our mission to celebrate and protect Colombia's natural heritage.

How can I contact Siriri Yarii?

The fastest way to reach us is via WhatsApp at +1 (849) 912-2354. You can also email us at siriri.yarii@siriri.shop.